Managed Services for Providers
I am sure most of you have seen presentations on the IT market in Healthcare, its huge and makes the mouths of big technology companies water. The moment they start analysing the Provider market they start realizing that it is the most fragmented segment in the world today. There are over 5000+ providers (hospitals) and most of them are in the medium segment.
A typical 400 bed hospital would probably have 20-150 FTEs in their IT department based on how much is already outsourced. Most of these employees are internal talent pool that has been with the company for long. With new standards and integration needs emerging these departments are feeling the crunch. Add the regulatory constraints like HIPAA on top of it and you have a boiling pot.
Efficiencies and quality of care is so much dependent on building robust systems in these small to medium hospitals. That is the challenge and every big IT company suddenly realizes that they are no equipped to handle a fragmented market like Providers.
So what is the solution? There are many - one of the key areas that is catching up steam is managed services, be it IT Infrastructures managed remotely by a shared team that services other customers or Application management. The business model is sustainable and fits in the scale considerations of larger IT service companies. I see a lot of scope for managed services in the Provider industry. Wipro just released a HIPAA managed compliance service that is a fixed fee model for managing HIPAA compliance, HP has had similar models for IT Infrastructure.
Hope to see Hospitals embrace the managed services models more aggressively for better IT systems and superior patient care.
A typical 400 bed hospital would probably have 20-150 FTEs in their IT department based on how much is already outsourced. Most of these employees are internal talent pool that has been with the company for long. With new standards and integration needs emerging these departments are feeling the crunch. Add the regulatory constraints like HIPAA on top of it and you have a boiling pot.
Efficiencies and quality of care is so much dependent on building robust systems in these small to medium hospitals. That is the challenge and every big IT company suddenly realizes that they are no equipped to handle a fragmented market like Providers.
So what is the solution? There are many - one of the key areas that is catching up steam is managed services, be it IT Infrastructures managed remotely by a shared team that services other customers or Application management. The business model is sustainable and fits in the scale considerations of larger IT service companies. I see a lot of scope for managed services in the Provider industry. Wipro just released a HIPAA managed compliance service that is a fixed fee model for managing HIPAA compliance, HP has had similar models for IT Infrastructure.
Hope to see Hospitals embrace the managed services models more aggressively for better IT systems and superior patient care.
posted by Susheel Ladwa at 3:31 PM
1 Comments:
I have just came across one website which provides a wonderful tool to comply with regulations like HIPAA and it also helps in complying with many other regulations also like SOX, PCI, etc. A crosswalk matrix poster between different regulations is a very useful tool for compliance team and risk management office. This poster is crosswalk between: ISO 17799, COBIT 4.0, Sarbanes Oxley, HIPAA, Payment Card Industry (PCI), GLBA, NERC standards CIP and PIPEDA (Canada). http://www.compliancehome.com/symantec/
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