No outsourcing of health insurance claims to India, states Government | Bermuda NEWS
No outsourcing of health insurance claims to India, states Government Bermuda NEWS
FutureCare and HIP insurance claims are not outsourced to India, the Ministry of Health has stated.
Shadow Health Minister Louise Jackson told the House of Assembly that claims were being sent to the Asian nation for processing.
During the Health Budget debate last week, the Opposition MP said it was a sad day if Government couldn’t find Bermudians to adjust claims.
She said: “It’s a nightmare to call for a claim and go through India. It’s a nightmare and it needs to be remedied.”
A Ministry of Health spokeswoman said this week that claims were not processed in India, however a company based in the country has been contracted to do back-office support and maintenance for an IT application.
“Contrary to Mrs Jackson’s comments in the House of Assembly, the public has no contact with Apollo staff whatsoever.
“The public only interacts with HID [Health Insurance Department] staff in Bermuda, except for overseas claims where they deal directly with the Canadian Medical Network (CMN).
“CMN manages overseas claims for Argus, [Lady Cubitt Compassionate Association] LCCA and [the Government Employment Health Insurance scheme] GEHI in addition to HID’s overseas claims. All this information has been made available since 2008.”
FutureCare and HIP insurance claims are not outsourced to India, the Ministry of Health has stated.
Shadow Health Minister Louise Jackson told the House of Assembly that claims were being sent to the Asian nation for processing.
During the Health Budget debate last week, the Opposition MP said it was a sad day if Government couldn’t find Bermudians to adjust claims.
She said: “It’s a nightmare to call for a claim and go through India. It’s a nightmare and it needs to be remedied.”
A Ministry of Health spokeswoman said this week that claims were not processed in India, however a company based in the country has been contracted to do back-office support and maintenance for an IT application.
“Contrary to Mrs Jackson’s comments in the House of Assembly, the public has no contact with Apollo staff whatsoever.
“The public only interacts with HID [Health Insurance Department] staff in Bermuda, except for overseas claims where they deal directly with the Canadian Medical Network (CMN).
“CMN manages overseas claims for Argus, [Lady Cubitt Compassionate Association] LCCA and [the Government Employment Health Insurance scheme] GEHI in addition to HID’s overseas claims. All this information has been made available since 2008.”
posted by Susheel Ladwa at 12:35 PM
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